Orders & Returns

Contact Lenses

UK Delivery

Please be aware all lenses are shipped directly from the supplier using Royal Mail. 

Shipping is £3.95 or free with all orders over £100

 

International Delivery

Please contact us for postage costings before placing your order.

For international delivery, we will dispatch your order using Royal Mail International Delivery. Not all international countries are eligible for tracked delivery. For a list of countries please click here. If your country does not allow a tracked service, but you require a tracking number, please Contact Us, and we can arrange alternative delivery options (these may incur additional costs).

Every order is packaged carefully by one of our customer service representatives and usually dispatched on the same day or next working day. You will receive an e-mail notification of dispatch, that will include your unique tracking number (if applicable). With this number, you can track your order straight to your front door. If in the unlikely event, there is a delay on your order, we will contact you as soon as possible, to advise on the expected timeframe.

Delivery Type

Minimum Delivery Times 

Europe (EU)

Allow Up to 15 working days

International: Rest of World

Allow Up to 20 working days

Import Duty & Taxes

In a majority of cases, import duties and taxes are not applied when you receive your parcel. Please note that some customers may be charged for some deliveries. Eye Academy have no control over these charges as customs and import policies vary from country to country. If you require any more information related to import duty and customs charges, please contact your local customs office. 

Returns

Please be aware, we do not accept returns of contact lenses. If you have an issue with your order please contact us at [email protected]

 

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